Most people I know have strong views on forgiveness. We all hold ideas about what is forgivable and what is not, what it means about us if we forgive and if we don't, or what it means to be granted or denied forgiveness.
The ability to listen, while withholding judgement and the need to jump in with an opinion or solution is sometimes the greatest gift we can offer those around us. Unless you are clearly being asked for advice, try simply listening and seeking to understand the situation from your colleague, friend or loved one's perspective. Notice how often they reach their own solutions as a result.